Refund Policy

This policy explains how refunds are handled for Iftin Ops setup fees and subscription charges. All payments are processed by Paddle, our merchant of record, and refunds are subject to Paddle's own payment processing capabilities in addition to this policy.

Setup / implementation fees

Setup and implementation fees are generally non-refundable once implementation work has begun, as this fee covers configuration, calendar connection, workflow setup, and training work performed on your behalf.

Subscription charges

Subscription charges are generally non-refundable for billing periods that have already started, except where required by applicable law. Cancelling your subscription stops future renewal charges but does not itself entitle you to a refund of the current billing period already paid.

Billing errors and exceptional situations

If you believe you were charged in error, or believe your situation warrants an exception, contact our support team at support@iftinops.com. We review these requests individually and cannot guarantee a refund will be approved, but every request will receive a response.

How approved refunds are processed

Where a refund is approved, it is processed through the original payment method via Paddle, our payment provider. Processing times may vary depending on your bank or payment method.

Cancellation

Cancelling your subscription stops future renewals according to the billing terms described in our Terms of Service. It does not automatically trigger a refund of charges already billed.

Contact us

For billing questions or to request a refund review, email support@iftinops.com.